Job Context:

We are looking for a Technical Support Specialist, who will play a crucial role in ensuring our clients have a seamless experience with our software solutions. He will be responsible for responding promptly to client inquiries, providing on-spot support, and offering technical assistance through various channels. Your dedication to problem-solving, client satisfaction, and effective communication will contribute to our success.

Key Responsibilities:

  • Respond promptly to client inquiries for technical assistance.
  • Provide on-spot client support as needed.
  • Offer technical assistance via email, phone, or ticketing system.
  • Ensure timely acknowledgment and resolution of client queries to maintain high levels of client satisfaction.
  • Gather detailed information from clients to accurately diagnose and troubleshoot software issues.
  • Utilize strong problem-solving skills and technical knowledge to identify root causes and provide effective solutions.
  • Collaborate closely with our technical team to escalate and prioritize client issues.
  • Provide comprehensive technical information and context to facilitate efficient problem resolution.
  • Serve as a liaison between clients and our technical team, effectively communicating client needs issues, and requirements.
  • Translate technical jargon into clear and understandable language for both technical and non-technical clients.
  • Maintain detailed records of client interactions, including issue descriptions, resolutions, and any additional requirements or feedback provided by clients.
  • Ensure accuracy and completeness of documentation to support knowledge sharing and continuous improvement of support processes.
  • Gather and analyze customer feedback to identify trends, pain points, and areas for improvement.
  • Use feedback insights to drive product enhancements and inform future development priorities.
  • Build and maintain strong relationships with key client stakeholders.
  • Serve as a trusted advisor to clients, offering strategic guidance on maximizing the benefits of our software solutions.
  • Knowledge Sharing and Training.
  • Contribute to the development and maintenance of internal knowledge bases, FAQs, and troubleshooting guides.
  • Develop training programs for staff, ensuring awareness and adherence to data governance principles.
Education and Experience Requirements
  • Bachelor's degree in Computer Science, IT, or a related field
  • 1+ years of relevant field experience
  • Freshers are also encouraged to apply
Your Remuneration and Other Benefits
  • Attractive salary as per industry best practice.
  • Yearly salary review based on performance.
  • Training & Development Scopes.
  • Weekly 2 holidays.
  • 2 festival bonuses (Yearly).
  • Weekly medical consultancy.
  • Annual leave encashment.
  • Medical coverage.
  • Congenial & friendly working environment.

    February 12, 2024

Job Location
Rajshahi, Bangladesh

Sound like the job for you?

Got what it takes to work with us? Great! Send us your resumé or portfolio to become part of our talent pool.

Drop your resumé here

Similar Openings

Executive/Senior Executive, E-commerce Services SSLCOMMERZ

Dhaka, Bangladesh

View Posting
Business Intelligence Analyst, Business Development

Dhaka, Bangladesh

View Posting
Executive/Senior Executive (Product and Service Management)

Dhaka, Bangladesh

View Posting