Head of Digital Communications

Job Context

We are looking for a dynamic and strategic leader to serve as the Head of Communications at NGAGE 360. The ideal candidate will drive innovative communication strategies, lead cross-functional teams, and ensure seamless client engagement while enhancing the company’s brand presence across all platforms.

What You Will Do

• Oversee the digital marketing strategy for clients and design strategic plans to achieve sales targets.
• Lead cross-functional teams, including KAM, Planning, Media & Ops, Art, and Copy, to ensure services meet targets and enhance client reputation.
• Act as the primary client contact during onboarding to ensure a seamless transition.
• Coordinate client adoptions, service offering reviews, documentation, legal agreements, internal system setups, and project planning.
• Monitor and measure client satisfaction, addressing queries in collaboration with various departments.
• Communicate with platforms like Facebook, Google (GDN & YouTube), Local DSP, and others to address troubleshooting and adapt strategies.
• Enhance the use and understanding of analytic tools, integrating metrics into all digital activities.
• Plan and manage future website redesigns and improve the digital marketing landscape.
• Ensure campaign plans are innovative, brand-led, and effective.
• Provide consultation to the planning and media team for creating engaging social media content.
• Manage planning and budgetary control for content, media buying, production, and application development, while liaising with key budget holders.