Your Responsibilities
- Ready to perform roster-based duty as per policy.
- On time reporting at office for log in to call & another necessary panel.
- Ready for anytime incoming call according to shift.
- Communication with customer should be smart, local accent free, correct pronunciation of every word.
- Tone should be polite, clear & confident.
- Need to be enough patient to handle customer
- Correct information exchange to customer
- Ensure card & PII security, do not note/store/log that info anywhere.
- Ensure ticketing system for each call with proper categorization
- Email to concern department as per customer request for any service/ issue according to necessity. Also follow up those emails which need to share solution feedback to customer.
- Check necessary panel while providing service to customer
- Maintain service-related service relevant log as per necessity
- Perform outbound call as per requirement.
- Call back customer to share necessary feedback
- Check Regular email for service relevant update & to know latest offer information.
- Check Regular QA feedback email which is send by their supervisor
- Information update share to next shift colleague before leaving the station.
- Perform monthly quiz to improve their knowledge & ensure proper service.
- For any emergency/ exception service related issue, inform shift supervisor immediately.
- Responsible & respectful to service and to abide senior’s/company instruction/ advice.
- Maintain a healthy team bonding among the peer as well as with senior.