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Customer Support Associate, Service Assurance

Your Responsibilities
  • Ready to perform roster-based duty as per policy.
  • On time reporting at office for log in to call & another necessary panel.
  • Ready for anytime incoming call according to shift.
  • Communication with customer should be smart, local accent free, correct pronunciation of every word.
  • Tone should be polite, clear & confident.
  • Need to be enough patient to handle customer
  • Correct information exchange to customer
  • Ensure card & PII security, do not note/store/log that info anywhere.
  • Ensure ticketing system for each call with proper categorization
  • Email to concern department as per customer request for any service/ issue according to necessity. Also follow up those emails which need to share solution feedback to customer.
  • Check necessary panel while providing service to customer
  • Maintain service-related service relevant log as per necessity
  • Perform outbound call as per requirement.
  • Call back customer to share necessary feedback
  • Check Regular email for service relevant update & to know latest offer information.
  • Check Regular QA feedback email which is send by their supervisor
  • Information update share to next shift colleague before leaving the station.
  • Perform monthly quiz to improve their knowledge & ensure proper service.
  • For any emergency/ exception service related issue, inform shift supervisor immediately.
  • Responsible & respectful to service and to abide senior’s/company instruction/ advice.
  • Maintain a healthy team bonding among the peer as well as with senior.
Your Education and Experience
  • Graduation completed or Appeared
  • Previous callcenter/ customer service experience preferable

June 10, 2024

Job Type: Full Time
Job Location: Dhaka

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